Refund & Return Policy – Missions and Madness Events & Products

Physical Products – 30-Day Satisfaction Guarantee & Return Policy

We stand behind the quality of our physical products—from gear to game kits to branded materials. If you’re not completely satisfied, you have 30 days from the date of delivery to request a return.

Satisfaction Guarantee

If a product doesn’t meet your expectations, contact us within 30 days. We’ll guide you through the return process and issue a full refund (excluding original shipping) once we receive the item in its original condition.

Return Conditions

To qualify for a return:

  • The item must be unused and in resellable condition
  • All original packaging, tags, and components must be included
  • The return must be initiated within 30 days of delivery
  • Return shipping is the responsibility of the customer, unless the item was defective or incorrect

Exclusions

The following items are not eligible for return:

  • Custom or made-to-order items
  • Digital content or downloads
  • Perishable goods (if applicable)

Defective or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We’ll make it right—either by replacing the item or issuing a full refund, including shipping.

Refund Policy & Satisfaction Guarantee for DFY Missions and Madness Events

(Applies to events in Flagstaff, AZ and elsewhere)

We believe in delivering memorable, high-impact experiences. Our refund and satisfaction policy is designed to be fair, transparent, and respectful of both your investment and the real-world costs involved in crafting a custom event.

Satisfaction Guarantee

If you’re not satisfied with your DFY Missions and Madness experience, please let us know within 7 days of your event. We’ll work with you to understand what fell short and offer a partial refund or credit toward a future event, depending on the nature of the issue.

Because every event involves significant planning and hard costs, we cannot offer full refunds for satisfaction alone—but we will do what’s right to make it fair. Our goal is your trust and long-term engagement, not a one-time transaction.

Standard Refund Terms

  • Cancellations more than 30 days in advance are eligible for a full refund, minus any non-recoverable expenses (see below).
  • Cancellations 15–30 days prior are eligible for a 50% refund, minus non-recoverable expenses.
  • Cancellations within 14 days of the scheduled event are non-refundable due to confirmed logistics and resource commitments.

Non-Recoverable Expenses

The following costs are typically non-refundable once incurred:

  • Travel and lodging for our team
  • Per diem for field staff
  • Custom materials or printed content for your event
  • Venue deposits and rental fees
  • Third-party services secured specifically for your event

We will provide an itemized breakdown of these expenses upon request or at the time of cancellation.

Rescheduling Option

You may reschedule your event instead of canceling, subject to availability. Rescheduling requests made more than 14 days in advance will typically avoid additional fees beyond already incurred expenses.

Force Majeure

In the rare case of cancellation due to acts of nature, emergencies, or factors beyond our control, we will make every reasonable effort to reschedule your event or refund any recoverable portion of your payment.